Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

If you need help subscribing to Outage notifications just email support@helixtelecom.com and we will be happy to setup a subscription for you.

Outage Detected, Call Quality Issues

Helix Telecom's monitoring system has detected a widespread outage affecting all customers.   Our staff is investigating the validity of the outage and will post updates when they become available.

Comments

  • Helix Telecom has isolated the outage to a portion of Century Link's network managed by Level 3 Communications.  Century Link customers, or other carriers who utilize Level 3 services, may be experiencing a loss of connectivity.   Helix Telecom has reported the outage to Level 3 and we will provide more information when we receive a response.

    Century Link purchased Level 3 on November 1, 2017.
  • Our staff has received a response and the issue appears to have been resolved.   Any customer still experiencing technical difficulty may need to reboot their device.  If problems persist please visit https://fixmyphonesystem.com and choose one of the support options.  
This discussion has been closed.