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Outage Detected, Call Quality Issues

Helix Telecom's monitoring system has detected a widespread outage affecting all customers.   Our staff is investigating the validity of the outage and will post updates when they become available.


  • Helix Telecom has isolated the outage to a portion of Century Link's network managed by Level 3 Communications.  Century Link customers, or other carriers who utilize Level 3 services, may be experiencing a loss of connectivity.   Helix Telecom has reported the outage to Level 3 and we will provide more information when we receive a response.

    Century Link purchased Level 3 on November 1, 2017.
  • Our staff has received a response and the issue appears to have been resolved.   Any customer still experiencing technical difficulty may need to reboot their device.  If problems persist please visit and choose one of the support options.  
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