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Fax, invoicing and accounts beginning with numbers 202, 204, 206

We are currently experiencing a partial outage in our core network affecting fax services, invoicing and account numbers beginning with 202, 204 and 206.  Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.

Comments

  • Service has been restored but we are not closing this outage to provide our engineer more time to investigate the root cause.  Any customers still experiencing difficulty should disconnect power from their devices, wait a few seconds, reconnect power and wait for the devices to reconnect.

  • The problem was isolated to a Denial of Service event.  Our ISP is investigating the source to help mitigate any potential problems in the future.  

    Customers who would like more information about what a Denial if Service event is can read this article on Wikipedia:
    https://en.wikipedia.org/wiki/Denial-of-service_attack

    Any customer still experiencing difficult may visit http://fixmyphonesystem.com and open a ticket for additional assistance.

This discussion has been closed.