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Intermittent Outage

Helix Telecom has detected an intermittent outage on our core network.  We are investigating and will report more information when it becomes available.  


  • The outage has been found to be our primary internet/fiber connection to our facility.  We are working with our upstairs providers to resolve the problem or re-route internet traffic to a secondary ISP.

  • Our primary internet service provider has been able to mitigate the problem but are still investigating the root cause. Customers may still experience connectivity issues but engineers are working on a resolution.

  • The outage has been identified and resolved.  Any customers still experiencing difficulty should submit a ticket by visiting
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