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Partial Outage, Inbound and Outbound calls, 12:08 to 12:10pm PST

Helix Telecom experienced a temporary outage affecting customers with account numbers beginning with digits 202, 204 and 206.   Helix Telecom Fax and Billing services were also affected.    The outage was detected from 12:08 to 12:10pm PST.   

Helix Telecom technicians are investigating.   We will post an update when more information is available.  

Comments

  • The cause of this outage has been determined to be a malformed package received by one of our core routers.   The packet contents have been sent upstream to our router vendor and a patch has been applied to resolve the problem.  We are marking the outage cleared.   Any customers still experiencing difficulty should visit http://fixmyphonesystem.com and submit a new request.
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