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Call Recordings Repository Outage
Helix Telecom's Automatic Call Recording storage repository is undergoing emergency maintenance. The reason is our monitoring system detected an integrity failure of the Automatic Call Recording storage system. Due to the volume of data stored on the ACR storage system the integrity check may take as long as one day.
All calls recorded during the outage are queued and delivered to the Automatic Call Recording system when the system becomes available. There is no indication at this time any data has been lost as a result of this precautionary maintenance. Our staff will post an update when access to the Automatic Call Recording system has been restored and all call recordings are available for download.