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Call Failures for account numbers beginning with 206
Helix Telecom monitoring systems detected an outage for account numbers beginning with digits 206. The outage was reported from 7:53 am PST until 8:04 am PST. The failure was caused by a malfunctioning intrusion detection system. The system was rebooted and service was restored. Helix Telecom staff continues to investigate the cause and monitor for any subsequent failures. We appreciate our customer's patience during this outage.