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Call Quality Issues

Helix Telecom is aware of call quality issues on incoming calls for accounts numbers beginning with 200 and all outgoing calls across our customer base.   We are investigating the issue and will report more information when it becomes available.


  • Helix Telecom Monitoring Systems show the issue has been resolved but we are still waiting for confirmation from our staff at the data center before clearing this outage.

  • The call quality issues reported this morning were caused by a malfunctioning router.   Our staff power cycled the router and this resolved the issue.   We are still investigating the root cause of the outage but our staff faced a choice between restoring service and further investigating.   Our staff decided to restore service more quickly reducing our opportunity to identify the root cause of the problem.

    We are closing this outage.   Customers still experiencing call quality issues should visit and submit a new request.   

This discussion has been closed.