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Outage Account Numbers Beginning with 205

Helix Telecom has detected an outage for all account numbers beginning with digits 205.  We are investigating the cause and hope to have a resolution shortly.

Comments

  • Our engineers are on-site.  The problem appears to be a failed or hung networking device.  We will post an update when we have additional information.
  • We have identified the failed router causing the issue and working to repair the problem.  We should have more information shortly.
  • Service had been restored.  We are investigating the cause of the outage further and we will post more information as soon as it becomes available. 

    We are sorry for the inconvenience and really appreciate all the kind words from customers who understand technology is never prefect.  We do strive for 100% uptime.
This discussion has been closed.