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Helix Telecom's historical average, annual up-time is above 99.99%. This up-time does not include internal customer connectivity issues, ISP outages affecting customer's ability to reach Helix Telecom services or outages on the Public Switch Telephone Network.
Helix Telecom customers are welcome to signup for Helix Telecom Dual DC Service beginning April 1, 2017. This feature offers customers an estimated average annual up-time above 99.996%. This is accomplished by providing customers automatic fail-over to a redundant data center during a Helix Telecom outage. The fail-over process usually takes between 90 seconds and 2 minutes from the initial failure to restored functionality.
Customers are welcome to read more about this new service by visiting http://mnps.us/dualdc and looking for information at the bottom of the page.